Warranty

Our products are carefully sourced from reputable and SEDEX approved suppliers world wide who are committed to maintaining high standards and meet our strict quality controlled program.

This then allows us to offer you the best quality product at the best prices.
Our team members are dedicated to offer excellent service and support and are always here to help you with any queries you may have.


All WOODFLEX products (excluding marble and natural stone products) have a 12-month structural warranty from the time when the product/s was purchased. Our 12-month warranty offers peace of mind against manufacturing damage, defects in materials, or workmanship on all products purchased. Modern Furniture will work with you to find a solution that you are happy with in accordance with consumer law.

If your product/s arrives or displays signs of damage or fault within the 12-month warranty period, please email sales@woodflex.com.au and provide:

  • Your order / invoice number
  • A detailed description of the damage or fault
  • Proof of purchase (i.e. invoice or purchase receipt)
  • Clear photos showing the damage or fault.


This warranty does not cover:

  • Marble and natural stone products
  • Natural veins, patterns and character features in Veneer and natural materials.
  • Normal wear and tear of the product
  • Damage from abnormal use or abuse
  • Damage from placing the product in inappropriate locations 
  • Direct sunlight, moisture and discoloration.
  • Heat ring stains, water and moisture damage.
  • Damage to packaging only
  • Damage resulting from improper maintenance
  • Modified goods
  • Minor chips or superficial blemishes
  • Insignificant variations in dimensions, colour, natural grain, or finish (as between a received product and an advertised product).

All products subject to warranties must be returned to us in safe order for inspection and assessment. You will be required to safely pack the return products in the condition they were received to our Dingley Village warehouse.

The products should be packaged adequately to avoid further transit damage and to ensure approval of credit or refund. Please note that the return delivery costs are at your expense. WOODFLEX will not be responsible for any shipping costs associated with returning the product/s.